Frequently Asked Questions
If you’re looking to open an account with us, then we are thrilled to welcome you into the Aesthetic Pharma family! Registering is very easy and is done online. Once you have registered, our fulfilment partner Aesthetica Solutions will check your details and activate your account. We then will send you an email with your account number and details; always make sure that you keep these safe!
InstaScript is a bespoke online prescribing platform that our partner Aesthetica Solutions have had custom and purpose built for you, our valued clients. InstaScript allows you to generate prescriptions and place orders online without having to undergo the time-consuming administration process associated with traditional prescriptions. Please click here for more information.
To use InstaScript (owned and monitored by Aesthetia Solutions), you need to have first set up and account with us at Aesthetic Pharma. InstaScript is then a free, featured service that is available to all of our customers; all you need to do is register for InstaScript through our secure process that is designed for fraud prevention. Once the verification process is complete, your account will be activated immediately and you can begin to create your orders. All prescriptions will be checked, dispensed and invoiced by Aesthetica Solutions.
For all stock orders, please order through your online portal. For all prescription orders (checked, dispended and supplied by Aesthetica Solutions), please log into your Instascript account.
If you require delivery within the UK, you will need to process an order before 4pm to guarantee same-day dispatch of your product/s. If delivery is required outside of the UK, your order needs to be submitted before 2pm.
If you have an active, approved account with us then you will be able to view our prices through the online store on the Aesthetic Pharma website. We don’t advertise any of our prices to non-account holders, as we need to be sure that all of our clients are medical and aesthetic professionals. If you have any queries regarding our prices then please feel free to get in contact and we will be happy to assist you.
You can order just one, single product with us and still be entitled to our most competitive prices. There is no minimum order!
If your order involves a prescription for a named patient, the prescribing account holder should order the exact quantities required for the patient’s treatment. Excess stock that is non-prescription can be ordered online with a signed stock order.
If you have forgotten your username or password, go to the usual sign in page and click the Forgotten Password link. You will then need to follow the steps to reset your password. If you are still having problems, please contact us.
Product Type: Ambient or Chilled
Service: Next working Day (if order placed by 4pm)
Price: £9.50
Free of Charge if placing an order for £450 or over (excluding VAT)
Product Type: Ambient
Service: Saturday (between 8am – 5pm)
Price: £19.95
Non-prescribing medical and aesthetic professionals can add prescription only products to their orders if they have a valid prescription for the named patient that has been signed and dated by a prescribing account holder.
Our experienced and dedicated team are available to talk to by phone from 9am-5pm, Monday-Friday? If you want to get in touch outside of these hours, you can send us an email at any time and we will always contact you within 24 hours.
